At Graspingway, we strive to provide the best digital marketing services to our clients. We understand that sometimes situations may arise where you need to request a refund or return for services rendered. This policy outlines the terms and conditions for refunds and returns.
Refund Policy
- Graspingway offers refunds under specific circumstances. These include situations where we have not delivered the agreed-upon services as per the contract or if there has been a billing error.
- To request a refund, you must contact us within 7 working days of the service delivery or the billing error’s discovery.
- Refunds will be processed within 7 working days of the request approval.
Return Policy
- Graspingway provides a return option for services that have been prepaid but not yet delivered. If you wish to return a prepaid service, you must contact us within 7 days of the purchase date.
- A return fee may apply, and the refunded amount will be the original payment amount minus the return fee.
Cancellation Policy
- If you wish to cancel an ongoing service or project, you must provide written notice to Graspingway. Cancellation terms, including any associated fees, will be specified in your service contract.
Dispute Resolution
- In the event of a dispute regarding refunds, returns, or cancellations, both parties agree to engage in good-faith negotiations to resolve the matter. If necessary, legal action will be taken in accordance with [Jurisdiction] laws.
Contact Information
For questions or concerns regarding our refund and return policy, please contact us at:
Graspingway Baramati, Pune- 413102 India steptolearn@graspingway.com/graspingway@gmail.com